Frequently asked questions

Your favourite Cayman restaurants created a program to reward loyal customers. The more you visit a participating Bite Club restaurant, the more points you collect, & the more you can save on your next visit.

Bite Club 2.0 is the new & improved loyalty app for both iOS & Android available in the Apple App Store & Google Play Store. Bite Club 2.0 renders the existing Bite Club app unusable.

To transfer your current points over to the new Bite Club 2.0 app simply SIGN UP using the same email address tied to your existing account. Your points will transfer automatically. If not email support@biteclubcayman.com. 

Points are earned on food & beverage purchases at 1 Bite Club Point per $1 KYD spent at any participating Bite Club restaurant (minus special offers, discounts, gift certificates, & large group events/functions). For example, spend $66 with us & earn 66 Bite Club Points. You cannot earn Bite Club Points on gratuity.

Ten Bite Club Points are equivalent to $1 KYD. If you’ve earned 150 Bite Club Points, you’ve got yourself $15 to put towards your next purchase at any Bite Club restaurant.

After receiving your bill at any participating restaurant, please fill out the form at the bottom with the mobile number linked to your Bite Club account. Your points will be credited to your account once your server closes your check, which is done upon payment.

Points accrued through the loyalty program will be automatically credited to the member’s account within 24 hours of the transaction, except where an error prevents the automatic addition of points. If such an error occurs, the member has 30 days from the transaction date to claim their points by presenting a valid receipt as proof of purchase. Unclaimed points will not be honoured after the 30-day claim period.

1. When you receive your check complete the bottom section
2. Provide your mobile number associated with your Bite Club account
3. Bite Club Points will be added to your account upon payment when your server closes the check

Yes! If your Let’s Eat account is tied to the same phone number as your Bite Club account, your points will be added automatically to your account when you place your order.

Upon receiving your check at any participating restaurant, fill out the form on the bottom of the check with the mobile number tied to your Bite Club account. In this area you can indicate how many Bite Club Rewards you would like to redeem upon purchase (enter dollar amount).
NOTE: Gratuity must be paid separately; Bite Club Rewards will not cover grats.

Your points will be deducted from your account when your server closes your check (upon payment).

1. When you receive your check complete the bottom section
2. Provide your mobile number associated with your Bite Club account
3. Indicate the dollar amount you would like to redeem (note: points will not cover gratuity & this will be paid separately)
4. Bite Club Points will be deducted from your account upon payment when your server closes the check

No. You can only redeem Bite Club Rewards on food and beverage purchases BEFORE gratuity. Gratuity must be paid separately.

No. Bite Club Rewards cannot be redeemed for cash.

Yes. You can earn a maximum of $500/500 Bite Club Points in one day, per location… you big spender, you.

Nope. They are yours, all yours.

Then use your rewards before you go. Consider it our parting gift to you. See ya!

Yes. You may only redeem up to $200 in Bite Club Rewards (2,000 points) at one time, you loyal customer, you.

Bite Club 2.0 is a fully functional app for both iOS & Android. Visit the Apple App Store & Google Play Store & search for: Bite Club Cayman.

Bite Club 2.0 has been created to enhance your experience at participating Bite Club restaurants by rewarding loyal customers with cash value towards restaurant orders. Cha-ching!

The app will be the first to promote special events & offers. Sign up & you will be ‘in-the-know’.

Email us at Support@BiteClubCayman.com & we’ll respond faster than you can eat a 72oz. steak.

Order & Collect is a free service that allows you to order your food online and collect it from your selected restaurant.

Hours of operation vary by location, visit our restaurant pages for further information.

The Bite Club app will show you what time your order will be ready.

You choose the time you would like to collect your food for when placing your order.

When collecting your order you will need a copy of your order confirmation.

Please aim to collect your food as close as possible to the time chosen! If something comes up, you have until the restaurant closes to collect your order.

If you need to change or cancel your order for any reason, please contact the specific restaurant directly. The server will check your current order status to see if it’s possible to accommodate your request.